Linda’s previous posts
September 2010 (1)
August 2010 (7)
- 31: Stat of the week: when customer experience is UNimportant (0)
- 30: The end in mind, and what’s in the middle (4)
- 25: Stat of the week: who’s responsible for customer experience strategy? (2)
- 17: Stat of the week: Who translates today’s voice of the customer to tomorrow’s actions? (1)
- 11: How personal is personal enough for your customer experience? (7)
- 09: Stat of the week: What does success look like? (0)
- 02: Defining customer experience…implications and all (2)
July 2010 (6)
- 28: Stat of the week: which industry is most likely to ACT on customer experience? (3)
- 16: Stat of the week: do emotions count in customer experience? (0)
- 13: Why it’s getting harder to love Apple (3)
- 09: Stat of the week: the difference between deciding and doing (1)
- 05: Can we measure the patient experience? Not yet. (0)
- 02: Stat of the week: which industry’s use of customer experience grew the least? (0)
June 2010 (4)
- 24: Stat of the week: Do isolated customer experience believers have an impact? (0)
- 21: Did Hsieh sell Zappos to save its customer experience? (0)
- 07: Stat of the week: growth organizations and customer experience (0)
- 02: Has the oil spill effected the BP Customer Experience? (0)
May 2010 (5)
- 28: Stat of the week: 3 customer experience themes. No consensus. (2)
- 19: Stat of the week: the leader gap (4)
- 13: Stat of the week: which industry is least likely to define an experience for its customers? (0)
- 06: Stat of the week: Are experience-driven organizations more profitable? (0)
- 04: Do something weird for your customers. Get paid well. (2)
April 2010 (4)
- 30: Introducing…customer experience stat of the week (4)
- 26: Ten things I’d do if I were in charge of an airline’s customer experience (1)
- 13: Don’t want the answer? Don’t ask the question: Part 2 (4)
- 01: The best books on customer experience (0)
March 2010 (2)
- 24: Experience, interpreted by customers, defines your brand (0)
- 14: Will CIGNA free its customers of “insurance-ese?” (5)
February 2010 (3)
- 26: The importance of WHILE (0)
- 19: Clayton Christensen and your product’s job (0)
- 04: When customer experience isn’t for customers (0)
January 2010 (3)
- 28: Focusing on customer experience helps Starbucks rebound (0)
- 27: Do you know WHEN your customers are? (0)
- 21: Experience Step 6: Customer needs evolve. You anticipate what comes next. (0)
December 2009 (3)
- 29: Experience Step 5: Customers solve their problem. You prove your promise. (0)
- 27: Are your customers jumping through linguistic hoops? (4)
- 07: Experience Step 4: Customers buy. You affirm their decision. (0)
November 2009 (3)
- 24: Don’t want the answer? Don’t ask the question. (0)
- 16: Experience Step 3: Customers try you out. You demonstrate how you solve the need. (0)
- 05: Experience Step 2: Customers seek options. You earn consideration. (2)
October 2009 (4)
- 30: Experience Step 1: The Triggering Need (1)
- 26: Why customer happiness is not enough (0)
- 13: Yeah, but what problem does it solve? (0)
- 06: Fessing up to a broken promise (0)
September 2009 (3)
- 30: The Economist: Woke up, smelled the coffee (0)
- 16: My favorite blogs, Part II (0)
- 02: Starbucks’ 15th Ave has a shot by orchestrating a new experience for new customer (8)
August 2009 (3)
- 28: A few of my favorite blogs, Part I – Customer Experience (2)
- 17: What’s your front domino? (0)
- 10: How Nancy Dahl’s customer experience may double her profits (0)
July 2009 (4)
- 31: Now share this! (1)
- 20: The customer as Google’s “way of operating” (0)
- 09: Why baring it all works for Air New Zealand (0)
- 05: A new problem to be solved? Dannon chooses wisely & gets a performance payoff (0)
June 2009 (1)
- 18: Where’s the smoke? (1)
May 2009 (2)
- 25: How to find your company’s bag of missing profit (5)
- 13: @ComcastGeorge: Eavesdropping (and responding) for profit on Twitter (1)
April 2009 (4)
- 27: will social media improve your customer experience? (8)
- 20: customer experience: the view from inside your company (2)
- 09: General Motors rethinking the owner experience (1)
- 02: defining the customer experience (5)
March 2009 (1)
- 26: welcome (0)
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