Sep 6, 2010
Can it ever be too early to talk customer experience?
Recently, smart leader and entrepreneur Gary Cohen asked me to come talk with a group of leaders gathering for his “Eat the Book” breakfast series. I certainly enjoy speaking with large groups, but in many ways I love talks with small groups like Gary’s even more. I meet other leaders – some with career paths as blissfully crooked as mine. And its exciting to see what new things unfold during the exchange surrounding the ideas in Domino.
I enjoy it even when I’m up at O-early in the morning to get there. I’ve learned it’s never too early to talk about the performance payoff on customer experience.
Gary just posted an informal excerpt of my talk you might want to check out.
If you haven’t read Gary’s book Just Ask Leadership, following Gary on Twitter, or reading his blog, you’re missing some good leadership thinking.
