http://www.ceforprofit.com/2010/07/stat-of-the-week-the-difference-between-deciding-and-doing/ insights from author linda ireland Sun, 05 Feb 2012 17:50:51 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.ceforprofit.com/2010/07/stat-of-the-week-the-difference-between-deciding-and-doing/comment-page-1/#comment-2682 Jenn VonHagen Fri, 20 Aug 2010 14:19:59 +0000 http://www.ceforprofit.com/?p=1086#comment-2682 Hi Linda, here's a question: For organizations that do claim to act on the customer experience that seems to play a role in daily decision making in their organizations -- what sort of commitment of resources and technology have they made? All the good intent in the world is useless if you can't execute, and for huge complex companies, technology has to play a role, no? Hi Linda, here’s a question: For organizations that do claim to act on the customer experience that seems to play a role in daily decision making in their organizations — what sort of commitment of resources and technology have they made? All the good intent in the world is useless if you can’t execute, and for huge complex companies, technology has to play a role, no?

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