Comments on: How to find your company’s bag of missing profit http://www.ceforprofit.com/2009/05/how-to-find-your-companys-bag-of-missing-profit/ insights from author linda ireland Thu, 02 Sep 2010 02:44:45 -0400 http://wordpress.org/?v=2.8.1 hourly 1 By: Linda http://www.ceforprofit.com/2009/05/how-to-find-your-companys-bag-of-missing-profit/comment-page-1/#comment-41 Linda Sat, 20 Jun 2009 04:36:45 +0000 http://www.customerexperienceforprofit.com/blog/?p=60#comment-41 We asked leaders if their organizations were falling short, meeting, or exceeding their financial targets (profit being one). Twice as many of those whose organizations had a well understood definition of customer experience reported they were beating their profit targets. Thanks for stopping by Jeffrey - and the great question. LCI We asked leaders if their organizations were falling short, meeting, or exceeding their financial targets (profit being one). Twice as many of those whose organizations had a well understood definition of customer experience reported they were beating their profit targets. Thanks for stopping by Jeffrey – and the great question.
LCI

]]> By: Jeffrey Henning http://www.ceforprofit.com/2009/05/how-to-find-your-companys-bag-of-missing-profit/comment-page-1/#comment-39 Jeffrey Henning Fri, 19 Jun 2009 19:50:57 +0000 http://www.customerexperienceforprofit.com/blog/?p=60#comment-39 Always nice to see a blog post backed up by survey research! And I love the domino analogy. Question: What are the relative profit levels between the two groups? Or was your question simply a measure of expectations of profit? Always nice to see a blog post backed up by survey research! And I love the domino analogy.

Question: What are the relative profit levels between the two groups? Or was your question simply a measure of expectations of profit?

]]> By: AndrewBoldman http://www.ceforprofit.com/2009/05/how-to-find-your-companys-bag-of-missing-profit/comment-page-1/#comment-20 AndrewBoldman Thu, 04 Jun 2009 19:09:14 +0000 http://www.customerexperienceforprofit.com/blog/?p=60#comment-20 Hi, good post. I have been wondering about this issue,so thanks for posting. Hi, good post. I have been wondering about this issue,so thanks for posting.

]]> By: Linda http://www.ceforprofit.com/2009/05/how-to-find-your-companys-bag-of-missing-profit/comment-page-1/#comment-19 Linda Fri, 29 May 2009 02:20:20 +0000 http://www.customerexperienceforprofit.com/blog/?p=60#comment-19 Ted, great question. Imagine your target customer (not everybody you serve, but those that drive profit and growth) and the problem you solve for them (not what you sell). For ex, at Aveus we help c-level leaders find money in businesses while improving customer experiences - what we sell is consulting. Then imagine what should happen and how customers should feel as they learn about you, try you out, buy, use your product or service to solve thier need, and evolve to the next need over time. For more ideas, check out Domino. Shameless plug - yes - but honest I wrote Domino to be a HOW TO book. It's full of exercises and tools to map your target experience and then translate it to day-to-day decisions. Good luck! Ted, great question. Imagine your target customer (not everybody you serve, but those that drive profit and growth) and the problem you solve for them (not what you sell). For ex, at Aveus we help c-level leaders find money in businesses while improving customer experiences – what we sell is consulting. Then imagine what should happen and how customers should feel as they learn about you, try you out, buy, use your product or service to solve thier need, and evolve to the next need over time. For more ideas, check out Domino. Shameless plug – yes – but honest I wrote Domino to be a HOW TO book. It’s full of exercises and tools to map your target experience and then translate it to day-to-day decisions. Good luck!

]]> By: Ted http://www.ceforprofit.com/2009/05/how-to-find-your-companys-bag-of-missing-profit/comment-page-1/#comment-17 Ted Thu, 28 May 2009 18:47:28 +0000 http://www.customerexperienceforprofit.com/blog/?p=60#comment-17 So how do you design a target experience? How much of it can you get from your customers? And if you don't have the ideal experience then won't you need to guess or design part of it because your customers "won't know what they don't know". So how do you design a target experience? How much of it can you get from your customers? And if you don’t have the ideal experience then won’t you need to guess or design part of it because your customers “won’t know what they don’t know”.

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